Shopping Guide
How to order products
All items will be shipped after your order has been paid for.
1. On each product page, confirm the color, size, and quantity of the product you wish to purchase and click "Add to Cart."
2. Check the product name, color, size, and quantity in your cart.
Please check the details carefully and if there are no mistakes, click "Proceed to checkout"
3. Enter customer information and select payment method Select your shipping address and payment method
4. Enter your payment information. Enter your credit card information, confirm the purchase amount, and if there are no mistakes, click "Pay Now".
5. Order Completed! An "Order Confirmation Email" will be automatically sent to the email address you registered, so please check it.
About packing products
Please note that after your order has been confirmed, we will not be able to combine your order with another order or combine shipping and handling fees.
Please note that if you purchase items with different shipping dates at the same time, the items will be shipped together according to the delivery date of the item with the latest shipping date.
Regarding shipping when pre-ordered items arrive earlier than the delivery date
If the pre-ordered item you ordered arrives earlier than the delivery date, we will ship it when it arrives.
If there is a possibility that your address may change due to moving, etc., please fill in the notes section in advance.
About Shipping
The products you order will be delivered by Sagawa Express or Yamato Transport.
After placing your order, we will ship it within 3 to 4 business days (excluding Saturdays, Sundays, national holidays, and the year-end and New Year holidays).
*This does not apply if a delivery date is specified.
・Delivery may be delayed due to weather, traffic conditions, and other reasons.
[Important] Handling of your order when you are not present
If you are not at home, the delivery company will notify you of your absence.
Please arrange your desired delivery date during the redelivery period and receive your item.
If you do not contact the contact details listed on the delivery notice, or if the address is incorrect, the product will be automatically returned to us.
If the product is returned to us, your order may be automatically cancelled.
Please note that if you request redelivery, you will be responsible for the additional shipping charges.
*Please note that if a reserved or ordered item is returned to us, the customer will be responsible for the shipping costs for redelivery.
Please note that if you continue to cancel orders due to personal reasons, or if your package is returned due to an extended absence or refusal to receive it, we may take measures to restrict the payment method you can use from your next order.
About shipping fees
For orders under 25,000 yen (tax included), the shipping fee is 880 yen (tax included) nationwide * Excluding Okinawa Prefecture, remote islands, and Hokkaido
Okinawa main island, outlying islands, and Hokkaido: 1,320 yen (tax included)
For purchases of 25,000 yen or more (tax included) Nationwide uniform ( Free shipping (including Okinawa Prefecture, remote islands, and Hokkaido)
About gift wrapping
We are currently unable to provide gift wrapping services, so please handle this yourself after delivery.
About the cooling off period
The cooling off period is a system that applies to door-to-door sales.
Please note that the cooling-off period does not apply to product sales on this website, as this is a mail order sale accessed by customers.
Regarding inquiries
For inquiries regarding product purchases, please contact us by email at the address listed below.
info.immune@none-n1.com
Business hours: 10:00-18:00 *Excluding weekends and public holidays